Sanctuary Spas Waterfront

Spa Etiquette

Spa Guidelines

Maximizing your Sanctuary Spas experience, made simple with our spa etiquette guide.

Arriving late may make it necessary to limit time for your treatment so the next guest is not delayed. Please arrive at least 15 minutes before the scheduled time to check in and prepare to enjoy your treatment. Should you wish to make use of the spa facilities, please bring a swimsuit to enjoy our outdoor pool area.

Your spa environment is one of tranquillity and relaxation. Please respect all spa guests right to privacy and serenity. All family members under 16 years of age must be accompanied by an adult and are not permitted to use open facilities. Please turn off cellular phones on arrival at the spa.

Please communicate health conditions such as high blood pressure, allergies, pregnancy or any other health related concerns you have when making your appointment. Please consult your doctor before using the spa heat and water facilities or exercise equipment if under medical supervision or taking medication. For moms-to-be, we have specifically designed treatments to care for both of you. Please allow our therapists to guide you in selecting which treatments are most suitable for you during this time. We recommend that you drink lots of water after your spa treatments to help
accelerate the elimination of toxins.

We will provide you with spa attire including a choice of spa underwear. You may choose to wear your own. Choose what is most comfortable for you. Our therapists will always use draping techniques to respect your privacy.

We provide a secure place to store your personal items inside the spa locker rooms, however we do not assume any liability for personal items and recommend you leave valuables in the safe in your hotel room or suite.

The treatments you select are reserved especially for you and credit card details are required to secure your booking. If you are not able to make your scheduled appointment, please advise us 12 hours in advance in order not to incur any cancellation charges. You may incur a cancellation fee equal to 100% of the total value of your treatment for same day cancellations.

Treatments and packages are non-refundable, non-transferable and may not be exchanged for money. For hygiene reasons, products purchased may not be returned or exchanged.

The perfect gift for a loved one or a colleague. Our gift vouchers come beautifully packaged and are available at short notice.



Expert industry guidance to help you achieve your goals and maximize success.


Brands that have gained worldwide recognition and have been awarded for their excellence.


Combining the healing wisdom of ancient rituals with the modern edge of luxury spa products

What Are You Waiting For...

Allow us to
relieve all your
stress today...

Our location

5 Moorings Str, Portswood Close, Waterfront, Cape Town

Opening Hours

Mon-Sun: 8am-8pm
Public Holidays: 8am-8pm


+27 21 425 2080


Open chat
Scan the code
Connect with us
Hello 👋
How can we help you?